Conversations

8 Articles in this category

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Conversations

8 Articles in this category

Searching & Filtering Conversations

Finding the conversation that you are looking for is made pretty simple with our built-in tools for searching and filtering. We have four different ways for your to filter, with the goal of making it easy to find specific conversations to interact w...

Updated on : 31 Jan 2022

Creating New Conversations

While most interactions with your customers are a response their incoming inquiries, our platform allows you to proactively reach out to your individual contacts. Users on the platform have the capability to create a brand new conversation with a co...

Updated on : 25 Jul 2022

Managing the Conversation Inbox

In this article, we will cover the basics of managing your Conversation inbox across lines and users. It will focus on claiming ownership of conversations and understanding the information displayed within the inbox. Some of the functions of our Con...

Updated on : 05 Oct 2022

Scheduling a Message

Scheduling a Message Textel provides the option to have an outbound message send immediately or at a custom specified time. This allows you to have messages sent at a time that may benefit you the most. For example, creating a message after hours a...

Updated on : 02 Sep 2022

Reply-All Group Messaging

Reply-All Group Messaging allows a user to create a conversation where the users and all mobile contacts added as recipients, can read and respond to each other in the same conversation thread. This allows everyone in the conversation to see each ot...

Updated on : 09 Feb 2023

Attachments, Dynamic Parameters & Other Message Options

When sending a message within our platform, we provide you with a number of options to enrich the interaction. Each option provides specific functionality to help you craft the perfect message to your customers, while being easily accessible directl...

Updated on : 09 Dec 2022

Setting Up Browser Notifications

Our platform offers notifications for new messages and conversations. These are delivered via your browser and will have to be proactively enabled/allowed by you. In this article, we will provide guidance on how to enable notifications for each brow...

Updated on : 18 Jul 2022

Conversations | Video Tutorials

Below are some videos to help you navigate the Conversations product within the Textel platform. Managing Conversations Textel Tutorial - Managing Conversations.mp4 from Textel on Vimeo .

Updated on : 27 Jul 2022

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