Textel + DFO
  • 13 Mar 2023
  • 1 Minute to read
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Textel + DFO

  • PDF

Textel integrates with client's Digital-First Omnichannel inbox for a behind the scenes texting integration. With this integration, your client can monitor conversations across multiple social media and marketing channels in a unified inbox. It keeps essential information, context and history displayed while an agent interacts with customers across a wide variety of social, messaging, text and chat channels.

With Textel + DFO, the client also gets access to the full capabilities of the Textel platform, including features like keywords, auto-replies, QR codes for SMS, and reporting. Access to the Textel platform independent of CXone is provided through an admin seat.

With Textel + DFO, the client gets:

  • Unified Multichannel Inbox
  • Routing Queues
  • Customer Cards
  • Extensive Reporting