Installing the Bot Plugin
| To install the Textel TextBot, a client must be fully set up in the Textel platform. To review those steps, read through our Setting Up New Clients article. Once the setup process is complete, installing the TextBot is a very simple process. |
IMPORTANT INSTALLATION NOTE If you have already attempted to install our Textel Bot through the RingCentral app marketplace, you will need to go back to the app marketplace and uninstall that version of the Bot. |
Installing the Bot from the Textel Platform
Step 1: Log Into the Textel Platform
The administrator of the client's RingCentral account will need to log into the Textel platform. Depending on the method of setup, the user will either be provided their credentials or sent to a page to define their password to log in.
Step 2: Go to the RingCentral Integration page
Once logged in, navigate to the app.textel.net/ringcentral page to access your Bot installation button.
Step 3: Authenticate in RingCentral & Authorize the Textel TextBot
- Click on the Add to RingCentral button. This button will take you to a RingCentral log in page and require you to authenticate using the same account that was setup as an admin in Textel.
- Once logged in, you will be taken to an authorization page asking you to confirm the Textel TextBot's permissions.
- Click Authorize to install the bot.
Step 4: Confirm Bot Setup in the RingCentral App
Go back to your RingCentral application and search for SMSBot in your RingCentral account. If teams were set up to be auto-created, then you should also see teams created under the Teams Messaging menu.
Never attempt to uninstall and reinstall the bot during troubleshooting. If done, the bot will stop working for all users, and it will take several business days to restore the bot's functionality. Please reach out to ccsupport@textel.net if you are experiencing an issue. We will be happy to help you resolve the issue.