Responders

Engaging with your customers and prospects can be a time consuming process. Auto-Responders or Responders can be a great tool to help you automatically deliver immediate and informative responses to your customers.  Whether you have a large or smal...

Auto-Replies or as they are sometimes called, time-based responders, are integral to providing timely information to your customers and prospects. They are tools that can be there to reply to your customers when you cannot.  Example Auto-Reply Uses...

Provide fast and automatic replies to your customers' and prospects' information requests using Keyword Responders. In our platform, the process for setting up these keyword-driven responders is very simple. Our goal is to enable you to provide inst...

Keyword Responders have 3 different actions that can be applied to them at any time, this allows a wide variety of uses to better manage mobile contacts. These actions can be found in the Edit Keyword modal when selecting the "Edit" button underneat...

Sometimes your team will get the same questions from different customers, over and over again. There may also be instances where reoccurring issues happen and a standard response is needed. That is when a Response Template can be extremely helpful. ...

Watch videos that explain how you can use and set up Keyword Responders and Auto Replies. Setting Up Keyword Responders Textel Conversations 2021 Tutorial - Keyword Responders from Textel on Vimeo . Setting Up Auto-Replies Textel C...