My Profile & Password

After your user account is setup, you have the ability to adjust your user profile. To access your profile, click on the account menu in the top right corner and select "My Profile" from the list. Your profile page allows you to modify the following:

  • First and Last Name
  • Email Address
  • Password
  • Browser Notifications
  • Custom Signature
  • Date & Time Stamps

Editing Your Name and Email

You can update your First Name, Last Name, and Email from this page at any time. Please note that all three fields must be populated at all times for every user.

Resetting Your Password

You can change the password to your user account from the My Profile page. If you would like to do so, you have two options:

  1. If you are not logged in, you can follow the Forgot Password flow from the login page and reset your password.
  2. If you are already logged in, on your My Profile page you have the ability to reset your password that will take effect on next login.

Additional Settings

Turning on Browser Notifications

To receive notifications for new messages and conversation updates, you will need to enable Browser Notifications. Simply go to your Additional Settings section and toggle Browser Notifications to ON.

Additional Step in Some Browsers

Please note that some browsers may ask for an additional step in the URL/address bar to click to allow notifications from the site. Visit our support article for Setting Up Browser Notifications for more information.

Creating a Custom Signature

To create a custom signature for your user, enable the Custom Signature option in the Additional Settings. Doing this will open a text box to create and save your Signature in. The saved Signature can be toggled on and off on the Conversations message pane.

Absolute Message Date & Time Stamps

There is an option to display absolute or relative Date & Time Stamps under Additional Settings. Enable/disable this option to choose between the two settings, see the example below for more clarity.

Two Factor Authentication (2FA)

2FA Method Set Up

We offer Two Factor Authentication or 2FA as an added feature to help protect your account logins. Please send an email request to to enable this feature for your account. Once enabled, each user will go to their My Profile page and follow the steps below to set this up. 

First turn on the 2FA option on the My Profile page

Then a QR code will appear for the user to scan with the mobile device they will use for 2FA when logging in. 

Note: The image below is an example, please do not scan. 

After scanning the QR code follow the prompts on your mobile device to continue the set up. Then the platform will prompt the user to enter in the code from the Authenticator as the final step.

Managing Your Trusted Devices

Under your 2FA method selection on your profile, you will also see a section for Trusted Devices (2FA). This will display all of the browser/device combinations that we have on record where you have logged in and checked the "Remember this device" on the log in screen. A "Trusted Device" is a combination of your browser and device. For example, if you log into Textel on Chrome on your computer and click "Remember this device", it will remember it for any time you log into the app from your computer and the Chrome browser. If you opt to log in from the same computer on another browser, it is considered another trusted combination.

The device list will allow you to see any trusted devices and give you the ability to edit the name, delete the single device (which will force 2FA upon next login), or the option to "Delete All".


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