My Profile & Password
  • 03 Nov 2022
  • 1 Minute to read
  • PDF

My Profile & Password

  • PDF

After your user account is setup, you have the ability to adjust your user profile. To access your profile, click on the account menu in the top right corner and select "My Profile" from the list. Your profile page allows you to modify the following:

  • First and Last Name
  • Email Address
  • Password
  • Browser Notifications
  • Custom Signature
  • Date & Time Stamps

Editing Your Name and Email

You can update your First Name, Last Name, and Email from this page at any time. Please note that all three fields must be populated at all times for every user.

Resetting Your Password

You can change the password to your user account from the My Profile page. If you would like to do so, you have two options:

  1. If you are not logged in, you can follow the Forgot Password flow from the login page and reset your password.
  2. If you are already logged in, on your My Profile page you have the ability to reset your password that will take effect on next login.

Additional Settings

Turning on Browser Notifications

To receive notifications for new messages and conversation updates, you will need to enable Browser Notifications. Simply go to your Additional Settings section and toggle Browser Notifications to ON.

Additional Step in Some Browsers
Please note that some browsers may ask for an additional step in the URL/address bar to click to allow notifications from the site. Visit our support article for Setting Up Browser Notifications for more information.

Creating a Custom Signature

To create a custom signature for your user, enable the Custom Signature option in the Additional Settings. Doing this will open a text box to create and save your Signature in. The saved Signature can be toggled on and off on the Conversations message pane.

Absolute Message Date & Time Stamps

There is an option to display absolute or relative Date & Time Stamps under Additional Settings. Enable/disable this option to choose between the two settings, see the example below for more clarity.